Harbor Light Cleaning
Privacy Policy
This policy explains how Harbor Light Cleaning Services, LLC ("Harbor Light Cleaning," "we," "us") collects and uses information when you visit harborlightcleaners.com, request a quote, book a cleaning, or text us.
Information we collect
We collect information you give us, including your name, phone number, email address, property address, and details about the cleaning you want. That can include the type of property, size, rooms, and how often you want service.
If you call or text us, we keep the message content and the time of the message so we can answer you and schedule the work.
The site may also store basic technical data, such as the browser and pages visited, through cookies used to run the website.
How we use information
We use this information to:
- answer quote requests and schedule cleaning
- send appointment reminders and service updates
- send text messages you agreed to receive
- improve the website and our service
- meet legal and insurance record requirements
We do not sell your personal information.
Text messages
If you opt in, Harbor Light Cleaning may send text messages about quotes, appointments, service updates, and occasional offers. Message frequency varies. Message and data rates may apply.
Reply STOP to cancel. Reply HELP for help, or contact us at [email protected] or (978) 375-0165. Consent to receive texts is not required to request a quote or hire us.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Who helps us handle information
We use service providers to host the website, send email and text messages, and manage scheduling. Those providers may process information only so they can perform that work for us. They are not allowed to use your text-message opt-in for their own marketing.
How we protect information
We protect personal information with reasonable administrative and technical safeguards. Access is limited to people and service providers who need it to do their work. Information sent through the website uses a secure connection. We do not store customer records in a public system.
How long we keep information
We keep quote and customer records for as long as needed to provide the service, answer questions, and meet accounting and insurance requirements. You can ask us to delete information we no longer need by emailing [email protected].
Children
Our services and text program are for adults. We do not knowingly collect information from children under 13.
Changes
If we change this policy, we will post the new version on this page and update the effective date.
Contact
Harbor Light Cleaning Services, LLC
44 Granite St., Gloucester, MA 01930
[email protected]
(978) 375-0165